Our Terms and Conditions

 

We let a pitch to you with the expectation that you will follow the usual customs of good camping. We reserve the right to ask you to leave at any point of your stay if the behaviour of any member of your party is unacceptable to us and no refund of monies will be paid.

In high season pitches are available from 2pm on the day your holiday commences.  In low season you may arrive earlier.  Latest arrival time is 8pm. (If you are unavoidably delayed on route please call with your expected arrival time). You must vacate your pitch by 11.30 am on the day of departure and leave the pitch in a clean and tidy state. Pitches offered are for one tent, motor home or camper van only, plus one vehicle to be parked in the car park (limited pitches available for small tents to have the car on the pitch. The only other unit on a pitch may be a small pop up type tent for occupancy by children under 16. (This incurs an extra charge.)

Pitch price includes two people, one tent and one car. There are extra charges for children under 16, pup tents, add on canopies (Gazebo’s not accepted), dogs, tents over 4m x 4m, extra adults and cars.

We will confirm your booking indicating that a pitch has been reserved for you on the dates required.  The pitch offered will be based upon the information supplied by you.

You may request a specific pitch, BUT THIS IS NOT GUARANTEED.

Sometimes pitches have to be re-allocated depending on need. Acceptance of a booking is not conditional on the allocation of a specific pitch. Bookings are not transferable in any circumstances. 

A non-refundable booking deposit of £20.00 per pitch is required for 2 or 3 night bookings, for longer stays £7.50 per night per pitch is required; deposit for Bank Holidays is £50.  Minimum booking 2 nights, (3 nights Bank Holiday weekends, cheques to be made payable to Doward Park Campsite) Balance is due on arrival.

Groups of more than three couples or three families are not permitted, if we see a group forming, we will ask you to leave and no refund of monies will be paid. 

The contract is with Mrs A Dean of Doward Park Campsite, Great Doward, Symonds Yat West, Ross-on-Wye, Herefordshire, HR9 6BP.  Doward Park Campsite will not be liable to any person visiting, for any personal injury, fatal or non fatal unless caused by a negligent act or omission by the company or its employees.  Doward Park Campsite will not be liable for any injury, loss or damage to any property including, motor vehicles and personal effects, howsoever caused or sustained

You must pitch as directed by the staff, and not encroach upon any other pitches and consider fire risk limitation, safety and access. If you pitch outside the boundaries of your pitch or your unit is judged to pose a risk to the safety and comfort of others you will be asked to move.

 Please keep noise to a minimum after 10pm, and if rising early remember others may not be such early birds. Young children can be particularly noisy, please try and strike a balance between their enjoyment and that of others. 

 The speed limit is 5mph. Please drive SLOWLY.  This includes bicycles and any other wheeled conveyances. Drivers must hold a licence and have tax and MOT as appropriate. No recreational vehicles such as motorised scooters or quad bikes are allowed.

 You must ensure children in your party are properly supervised at all times, in all areas of the park, including the play area and all amenities and when cycling around the park. 

If you bring a dog, this remains your responsibility at all times, must be on a lead and not left unattended. You must clean up after your dog.

 Fire points are located around the site, please familiarise yourself with your nearest point. In the event of a fire, ring the fire bell and notify the camp warden (Log Cabin). Children must not play with the Fire Bells.

 Open fires and the burning of wood on barbeques is not permitted.  Bricks for barbecues to prevent grass damage are available from reception.  The use of generators is not permitted on site.  Cutting or damaging trees and other vegetation is strictly prohibited and the natural conditions are not to be disturbed. This includes tying ropes to, or driving nails into trees.

If there is a problem or dissatisfaction with any matters under our control, please notify us immediately, so we may have the opportunity to rectify issues.  We cannot accept liability in relation to any claim of whatever nature if you fail to notify us within seven days from the end of your stay with us.